+44(0) 1 299 382252lobby@swlh.co.uk
SWL Healthcare
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Privacy Policy

Last updated: May 2026

SWL Healthcare (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: SWL Healthcare
Company Number: 15182866
Registered Address: Unit 5, Hartlebury Trading Estate, Hartlebury, Kidderminster, DY10 4JB
Phone: +44(0) 1299 382252
General Enquiries: lobby@swlh.co.uk
Expert Enquiries: jcotter@swlh.co.uk

SWL Healthcare is the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Identity data: your name, title, and date of birth
  • Contact data: your email address, telephone number, and postal address
  • Health data: medical history, treatment records, and clinical information relevant to the healthcare services we provide
  • Technical data: IP address, browser type, and usage data when you visit our website
  • Communications data: records of correspondence with us by email, phone, or post

3. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you contact us, register for our services, or complete forms
  • Through referrals from healthcare professionals or third-party providers
  • Automatically through cookies and similar technologies when you use our website

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage healthcare services to you
  • To communicate with you regarding appointments, treatments, and enquiries
  • To comply with our legal and regulatory obligations
  • To improve our services and ensure clinical quality
  • To process billing and administrative functions

5. Our Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: where you have given explicit consent for us to process your data
  • Contractual necessity: where processing is necessary to fulfil our services to you
  • Legal obligation: where we are required by law to process your data
  • Vital interests: where processing is necessary to protect your health or safety
  • Legitimate interests: where we have a legitimate business reason that does not override your rights

For special category data (such as health information), we rely on Article 9(2)(h) of the UK GDPR — processing necessary for the provision of health or social care.

6. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Healthcare professionals and clinical teams involved in your care
  • Regulatory bodies and authorities where legally required
  • Trusted third-party service providers who support our operations (under strict data processing agreements)
  • Insurance providers or commissioners, where applicable to your care arrangement

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, and clinical requirements. Healthcare records are typically retained in line with NHS and regulatory guidance. Where data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: to request a copy of the data we hold about you
  • Right to rectification: to request correction of inaccurate or incomplete data
  • Right to erasure: to request deletion of your data in certain circumstances
  • Right to restriction: to request that we limit how we use your data
  • Right to data portability: to receive your data in a structured, commonly used format
  • Right to object: to object to processing based on legitimate interests
  • Right to withdraw consent: at any time where processing is based on consent

To exercise any of these rights, please contact us at lobby@swlh.co.uk or write to us at our registered address above.

9. Cookies

Our website may use cookies to enhance your browsing experience and gather anonymous usage data. You can manage or disable cookies through your browser settings. Continued use of our website without changing cookie settings indicates your acceptance of our cookie use.

10. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All staff who handle personal or clinical data are trained in data protection and confidentiality obligations.

11. Transfers Outside the UK

We do not routinely transfer your personal data outside the United Kingdom. Where any such transfer is necessary, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. We encourage you to review this policy periodically.

13. How to Complain

If you are unhappy with how we have handled your personal data, please contact us in the first instance at lobby@swlh.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

SWL Healthcare
Unit 5, Hartlebury Trading Estate
Hartlebury, Kidderminster
DY10 4JB
Phone: +44(0) 1299 382252
Email: lobby@swlh.co.uk